Desktop Technician

in Winston-Salem, NC

Job #:274985

Practice Area: IT

Date Posted: 06/11/2019

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Job Title:  Desktop Technician
Location: Winston-Salem, NC

Terms:  Contract

Requirements: Desktop and Laptops: Dell / HP, Printers and Scanners: Dell/HP, MS Office Suite 2010


Job Title Job Summary:

Responsible for providing deskside computer hardware and software support services to Firm attorneys and staff.  These services are largely analytical and require an individual with excellent trouble shooting skills and an ability to think and react independently and creatively.  This role will require someone to have excellent customer service skills and enjoy interaction with clients at the Desk side.

Job Title Job Responsibilities:

  • Responsible for coordinating support services and technology solutions for their assigned office.
  • Responsible for monitoring a ticket queue and providing timely response to ticketed support calls escalated by the Help Desk.
  • Responsible for communicating technology issues and outages to attorneys and staff.
  • Responsible for imaging desktops and laptops for new hires Responsible for coordinating phone setup and placement.
  • Responsible for printer support and maintenance, which also requires the printers to be disassembled and repaired.
  • Responsible for installing Firm approved software.
  • Responsible for cleaning and organizing server rooms and wiring closets. Also required to troubleshoot servers and install new systems in coordination with the engineering team.
  • Responsible for keeping track of inventory of all computer equipment.
  • Responsible for preparing computers to be returned to the Firm’s leasing vendor.
  • Responsible for coordinating video conference troubleshooting.
  • Responsible for completing all special projects assigned by the Deskside Support Manager.


Job Title Job Requirements:

  • Employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include color vision.
  • Must be extremely well versed in the usage and troubleshooting of the Microsoft Windows operating system platform.
  • Must have advanced skills in the usage and troubleshooting of Microsoft Office products, most importantly Word, Excel and PowerPoint.
  • Must have printer and computer hardware repair skills. Industry certifications proving proficiency in these areas highly favored.
  • MS OFFICE 2010 would be preferred as our client has just transitioned to the new version
  • Must be able to set up new ID’s and Passwords on Loaner LapTops and CPU’s as needed
  • Experience with legal-specific software and practices highly favored.



Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible







How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Sarah Cipriano at (336) 464-0540


ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit To explore more job opportunities with ettain group, visit













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