Operational Risk Consultant

in Chandler, AZ

Job #:274877

Practice Area: IT

Date Posted: 06/10/2019

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Job Title:  Operational Risk Consultant

Location:  Phoenix, AZ (Remote)

Industry:  Financial Services

Terms:  Contract (Potential Contract to Hire)

Requirements:  Compliance, Operations Risk, Business Analysis


Operational Risk Consultant Job Summary:

This role will provide support for the implementation and ongoing development of an effective complaint’s management oversight and quality assurance program within Wholesale Banking. This team member will work closely with Wholesale Customer Excellence teams, Enterprise Complaints Oversight, Wholesale Risk, Wholesale businesses (both domestic and international), and other Customer Excellence and Executive Office teams to ensure the Wholesale complaints management program meets all requirements of the Complaints Management Policy and is consistent with Enterprise Complaint Oversight expectations. 

Operational Risk Consultant Job Responsibilities:

  • Assess legal, regulatory, state-specific and WF policy requirements to determine applicability to Wholesale Customer Excellence. Assess complaints-specific regional and international requirements to determine applicability to Wholesale Customer Excellence and Wholesale lines of business.
  • Consult with Wholesale businesses to recommend appropriate controls for risk items. Evaluate the effectiveness of controls and summarize results.
  • Assess and monitor compliance with the Complaints Management Policy. Identify areas of risk, produce reporting to communicate results and partner with the business on corrective actions.
  • Create risk-based testing methodology and test scripts for execution of targeted testing on identified risks. Analyze results, generate reporting and present findings to lines of business and senior leaders.
  • Working with assigned business units and providing complaints management expertise and consulting for projects and initiatives with moderate to high risk

Operational Risk Consultant Job Requirements:

  • 2+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both
  • 2+ years of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience
  • Complaint management, Complaint QA, or Complaint Operational Risk Management experience
  • Experience managing large, complex regulatory issues and remediation
  • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution


Job Key Words:

Operational Risk, compliance, Quality Assurance, remediation


Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Yes, remote workers are being considered
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible


How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Talaya at 480-646-5819


ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit www.ettaingroup.com. To explore more job opportunities with ettain group, visit www.ettaingroup.com/job-board.aspx



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