Helpdesk level II

in Sarasota, FL

Job #:274252

Practice Area: Healthcare IT

Date Posted: 06/11/2019

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Job Title:  Helpdesk Level II

Location:  Sarasota FL

Industry:  Healthcare

Terms:   Permanent

Job Title Job Summary:

Looking to break into healthcare technology?  Ettain Group has an exciting new opportunity for a Help Desk Analyst II in Sarasota FL. This person will be working with a variety of different technologies and will be handling issues both over the phone and email.

Job Title Job Responsibilities:

  • Monitor the helpdesk ticketing system
  • Respond to calls and emails in a timely manner
  • Take ownership in first call resolution
  • Troubleshoot and resolve password issues
  • Support Windows 7 and MS Office

Job Title Job Requirements:

  • 2 - 5 Years of IT Support Services experience
  • Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, management and troubleshooting.
  • Working knowledge of core Internet protocols including TCP/IP, DNS, FTP, etc.

Job Key Words
IT Support, A+, Automated Testing, Automation, Comptia, DNS, File Transfer Protocol, FTP, Hardware, Help desk , Helpdesk, Hyper-V, Imaging, Network, Routing , Switching, TCP/IP, TCPIP, Ticket, Ticketing System, Troubleshoot, Troubleshooting, Windows

Frequently Asked Questions:

  • Benefits?  Yes, provided the client
  • Remote Workers?  No 
  • Visa Sponsorship?  Not offered 
  • Corp-to-Corp?  Not eligible

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