Business Analyst

in Charlotte, NC

Job #:272499

Practice Area: IT

Date Posted: 03/11/2019

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Chandler, AZ

 We are seeking a Business Analyst with a strong background in CRM. Specifically, preference in CRM is Salesforce, Siebel, or Microsoft Dynamics. 
NOT ABLE TO WORK C2C

Must be articulate and able work directly with senior management as a high-level expert.
Communication both written and verbal must be clear, concise and easily understood by multiple levels within the organization.
Leads process discovery, user story creation and backlog grooming sessions with cross functional stakeholder groups
Acts as an internal consultant within technology and business groups by evaluating current processes and recommending new e-commerce solutions that reduce costs or extend current capabilities.
Acts as liaison between client area, technical organization, and other affected areas by planning, conducting, and directing the analysis of highly complex business problems to be solved through strategic eCommerce-based solutions (e.g., Intranet and Internet).
Partners with User Acceptance Testing team to ensure appropriate business scenarios are identified and scripted; and defects are identified and prioritized.
Works with project teams through integration discovery and scoping phases of their implementation projects
May function as project manager for large and complex projects
May required to develop project plans and schedules, including budgets

Required Experience
  • 10+ years of experience capturing and documenting complex business and functional requirements
  • 7+ years of experience with analytical methods used in statistical analysis, modeling, and reporting
  • 7+ years of experience with Software Development Life Cycle (SDLC) tools
  • 7+ years working in an IT environment
  • 5+ years of experience leading the requirement design process with both technology and business partners
  • 4+ years CRM platform experience
  • Previous experience documenting complex CRM integrations
  • Good analytical skills with high attention to detail and accuracy
  • Knowledge and understanding of project management methodologies: used in waterfall or Agile development projects
  • Ability to understand client concerns, questions, and problems
  • Ability to turn preliminary or ambiguous information, ideas, or problems into well defined plans, solutions, and test scripts
  • Experience defining and/or developing business requirements that require integration of multiple technology systems
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work effectively in an environment where key team members and partners are in various time zones and locations

Desired
  • Knowledge and understanding of technology architecture: solutions for web applications and web services
  • Knowledge and understanding of creation of Screen Mockups using SnagIt or equivalent screen capturing software
  • Ability to understand short and long term costs, benefits, and risks of technical solutions
  • Previous experience with Financial Services Cloud
  • Experience using: WIKI/Confluence, Microsoft Word (including adherence to document styles), SnagIt, and SharePoint

Please reach out to Kyle Hellmann at khellmann@ettaingroup.com once you have completed the application for a quicker response. Thanks!

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