Usability Researcher

in Charlotte, NC

Job #:272481

Practice Area: Creative

Date Posted: 03/11/2019

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Job Title:  Usability Researcher
Location:  Charlotte, NC
Terms:  Contract (12 Month)

Requirements:  Must have experience using Personas and Journey maps.

Usability Researcher Job Summary:

The Usability Researcher is responsible for qualitative user research.  In this role you will assist the client’s Solutions, Operation and Strategy team with developing research strategies and conducting research studies (usability testing, expert reviews, 1:1 interviews, observations and/or focus groups). You will create journey maps and service blueprints.

Usability Researcher Job Responsibilities:


  • Assist Interaction Designers/Information Architects with user interface layout and design components/widgets
  • Select and schedule test and research participants
  • Facilitate user testing and research
  • Analyze testing and research data, report results and propose IA/design changes or ui strategy suggestions through create engaging and simplistic PowerPoint presentations
  • Assist with defining and evolving standard protocol, tools, techniques, and documentation/reporting templates for testing
  • Perform expert reviews of systems, journey maps and service blueprints as appropriate
  • Educate business owners, developers, and others on the importance of usability and user-centered design (UCD), as appropriate


Usability Researcher Job Requirements:

  • 5-year experience working with Persona’s and Journey Maps.
  • Extensive experience in user centered design, usability testing, and user interface analysis

Job Key Words:

  • Personas, Journey Maps, Usability, Research, UX

Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible

How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Christine Gulledge at 336-602-2312

Apply Now