Help Desk Technician

in Winston-Salem, NC

Job #:271109

Practice Area: IT

Date Posted: 02/13/2019

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Job Title:  Service Desk Analyst
Location:  Cleveland, OH
Terms:  Contract-to-Hire

Service Desk Analyst Responsibilities:

  • Process level 1 team tickets and requests
  • Troubleshoot and resolve tickets within SLA, related to operations and end-user requests
  • Ability to support 24x7x365 on-call rotation as needed
  • Resolve password / account related calls
  • Receive, log and manage several calls each day from internal and external customers via telephone and or web-based ticketing system
  • Troubleshoot IT related incidents related but not limited to, software, network, laptops/desktops and printers


Service Desk Analyst Job Requirements:

  • Bachelor’s Degree in an IT related discipline, or the equivalent combination of education, professional training, and / or work experience
  • Active Directory knowledge a plus
  • CompTIA IT Certifications a plus
  • 3+ years of experience in an IT support environment


Job Key Words:

  • Active Directory
  • Password reset
  • Trouble tickets

Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible


How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Christine Gulledge at 336-602-2312

ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit To explore more job opportunities with ettain group, visit

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