End User Device Coordinator

in Nashville, TN

Job #:270757

Practice Area: IT

Date Posted: 01/09/2019

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Job Title:  End User Device Coordinator
Location:  Nashville, TN

End User Device Coordinator Job Summary:
This position will work with the Epic application team members, IS staff, IS Management, and key personnel from other departments to identify, develop, implement, and support cost-effective and functional end-user solutions for all aspects of a customers’ 2.0 Epic implementation. This position is responsible for assisting with Technical Dress Rehearsal (TDR) testing, customer technical readiness, Go Live, and production support.  

End User Device Coordinator Job Responsibilities:

  • This position will be responsible for technical analysis, build, testing, monitoring, and issue triage for software 2.0 clients.
  • Execution of project tasks, customer checklists, and managing associated end-user devices for all software 2.0/Epic projects.
  • Examples of equipment include, but are not limited to: workstations, printers, document scanners, credit card readers, and other attached peripheral devices.
  • This role will also assist with the documentation and administration of printer mapping, device accounts, and peripheral testing.
  • In addition, work directly with our clients to review the technology gap analysis and assist with recommendations on required hardware replacement to support Epic.
  • Manage the Workstation and Printer inventory spreadsheets across all locations.
  • Coordinate with the software project team for workstation and printing-related change control and deployment processes.
  • Communicate in advance with local operations, often 3rd party IT vendors, on project planning, requirements, and status.
  • Interact with clinicians to obtain clarification on the use of devices as it relates to their clinical workflows.
  • Understand expected results and document failures effectively for the software 2.0 Issues List based on test script requirements.
  • Acting as a liaison between the technical team and the application team for all device-related topics.
  • Coordinating end-user hardware testing needed to support the software 2.0 environment and associated systems. 

End User Device Coordinator Requirements:

  • Two-year degree in Information Technology, Computer Science, or equivalent experience required.
  • CompTIA A+ Certification with Windows 7 or better preferred, Epic certification a plus. 


  • Minimum 5 years' experience in Information Technology required with 2+ years’ experience working directly with Epic.
  • Prior experience in hospital information systems preferred.
  • Desktop and device troubleshooting experience.
  • Strong verbal communication skills are needed.
  • Travel throughout the US to locations to coordinate and lead the support efforts at any given customer location.

End User Device Coordinator Key Words
Epic, EMR, Support, desktop, help desk

Frequently Asked Questions:

  • Visa Sponsorship? Not offered
  • Corp-to-Corp? Not eligible

How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Alliah Julian at 615-627-0476.

ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit www.ettaingroup.com. To explore more job opportunities with ettain group, visit www.ettaingroup.com/job-board.aspx






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