Technical Content Engineer

in Kensington, MD

Job #:269764

Practice Area: Creative

Date Posted: 11/08/2018

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Job Title:  Technical Content Engineer

Location:  Kensington, MD

Industry:  Software Application

Terms:  Contract-to-Hire

 Job Summary:

The primary mission of this position is to be the liaison between Information Technology, Marketing, and Sales teams. You will be a critical component of the growth and transformation of the company and will actively participate in meeting marketing goals and increasing brand awareness. You will be an exciting addition to an established company that is focused on consistently developing customized software application solutions while providing an unparalleled customer experience. We practice best businesses practices and are looking for the best to join us!

Job Responsibilities:

  • Creating, managing and editing documentation of technical topics and products in efforts to promote, market and increase B2B software sales
  • Serve as a hands-on customer facing technologist and product advocate by communicating and demonstrating the company story, vision and technology to prospects and customers
  • Map out the necessary content strategy. Write technical blog articles, landing pages, white papers, email campaigns, and case studies as part of the core marketing initiative. Create technical product brochures, e-books used to market to users and prospects as needed.
  • Work with marketing team to develop layouts and information graphics based on your written content. Be flexible to modify the writing based on the design needed. Engage with external vendors to drive thought leadership pieces for external publications
  • Work hands-on with prospects and customers to show business value throughout the sales cycle, from demo to proof of concept to solution architecture to customer success
  • Become the voice of our customers internally to drive product enhancements and road map
  • Demonstrates the technical aspects of how the product solves specific customer problems and translates specific customer problems into technical solutions
  • Identifies all technical issues of assigned accounts to ensure complete customer satisfaction through all stages of the sales process
  • Local travel approximately 30% - Travels includes campaign road shows, panel discussion, conferences, etc. in the Washington D.C. Metro Area

 

Who You Are:

  • You have a passion for marketing, technology, and customer satisfaction
  • You enjoy blogging and copywriting about technically complex subjects, products, and trends
  • You consider yourself a self-starter and go-getter
  • You are an avid learner! You enjoy life-time learning and find yourself independently researching subjects you are unfamiliar with
  • You find it easy to be organized and detail-oriented which gives you the ability to multi-task and prioritize high volume, high priority initiatives
  • You take pride in being a product expert or SME (Subject Matter Expert) internally and externally to ensure appropriate knowledge of products and technologies
  • You receive compliments on how articulate you are and enjoy communicating with people of a variety of background, professions, and interests.
  • You are customer focused and dedicated to their success and satisfaction.
  • You like being both a collaborative team player and individual contributor

 

Requirements:

  • Bachelor’s degree in IT-related studies (Engineering, Computer Science, etc.) OR Communications-related studies (Journalist, PR, English Literature, etc.) OR equivalent work experience in technical writing environment
  • 2+ years of work experience in software documentation, technical marketing, technical writing, product advocacy, or other similar experience
  • Demonstrable interest in software, technology, technical writing, and marketing
  • Provable fluency in technology. Strong technical understanding of C# development, web applications, SQL Servers, Oracle DBs, Azure, and JavaScript libraries. Bonus for knowledge of additional technologies, features and functionalities 
  • Strong communication and presentation skills (written and verbal) with ability to articulate technology and product positioning to both business and technology users
  • Strong ability to prioritize effectively and manage/meet deadlines
  • Excellent collaboration and diplomacy skills - credibly and comfortably interact with techies, early adopters, technophobes, senior executives, managers, stakeholders, work groups/user groups and more to gain buy-in and consensus on priorities
  • Obtain technical chops and innate curiosity to learn quickly and independently
  • Ability to establish and maintain strong relationships throughout sales cycle
  • Excellent knowledge of the rules of writing
  • Knowledge of and advance level skill with Microsoft (MS) Office Suite

 

Bonus:

  • Background in Sales or previous Brand Ambassador/Product Demonstration experience
  • Experience writing/managing organizations’ social media posts
  • Systems engineering, business analyst, or project management skills

 

Job Key Words:

  • Public relations, communications, journalism, technical writer, content strategy, marketing, sales,

Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team
  • Visa Sponsorship?  No, sponsorship is not being considered
  • Corp-to-Corp? No, C2C candidates are not being considered

 

 

How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Jill DeStefano at 571-612-4589

 

ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit www.ettaingroup.com. To explore more job opportunities with ettain group, visit www.ettaingroup.com/job-board.aspx



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