Executive Resolution Specialist 3

in Chandler, AZ

Job #:269151

Practice Area: IT

Date Posted: 10/12/2018

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Job Title:  Executive Resolution Specialist 3

Location:  Chandler, AZ

Industry:  Financial Services

Terms:  12 Month Contract to Hire

Requirements:  Conflict Resolution, Customer Service, Complaints Handling, 

Executive Resolution Specialist Job Summary:

The Executive Resolution Specialist is responsible for the Complaints Program Development and will be working with and across all Wholesale banking lines of business to ensure timely response and resolution of customer complaints. They will support efforts to strengthen our customer-centric culture and enhance and drive customer excellence through the delivery of consistent resolution approaches.

Executive Resolution Specialist Job Responsibilities:

  • Facilitate the research and resolution of complaints from Wholesale customers, e.g. Google, Microsoft, etc.
  • Act as liaison between customer and the Line of Business which could be the legal department, regulatory, etc The Resolution Specialist will be in charge of the communication with the customer
  • Setting up emails with for resolution

Executive Resolution Specialist Job Requirements:

  • 2+ years of experience in customer contact, customer service, or a combination of both in financial services or 3+ years of experience in one or a combination of the following: customer contact, customer service, or Administrative support
  • Prior Complaint Resolution Experience
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy

Executive Resolution Specialist Key Words:

  •  Conflict Resolution, Email Support, Administrative Support, Customer Service, Complaints

Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible


How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Talaya Jones at 480-619-3969


ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit www.ettaingroup.com. To explore more job opportunities with ettain group, visit www.ettaingroup.com/job-board.aspx

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