Sr. Desktop Support Specialist

in Rockville, MD

Job #:268899

Practice Area: Not Yet Classified-X

Date Posted: 10/11/2018

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Job Title:  Sr. Desktop Support Specialist

Location:  Rockville, MD


Industry:  Financial/ I.T.


Terms:  Long-Term Contract-to-Hire


 Sr. Desktop Support Specialist Job Summary:

The Senior Desktop Support Specialist works under minimal supervision and will be responsible for providing 2nd tier desk side support, mobile desk side assistance, and special project work.  This individual will act as a subject matter expert, provide support, guidance and training on the function and usability of business applications.

Sr. Desktop Support Specialist Job Responsibilities:

  • Provide quality Tier II support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network.
  • Perform onsite analysis, diagnosis, and resolution of client device and network problems for end users.
  • Design and implement enterprise solutions to establish and maintain desktop hardware and software standards across all corporate client machines.
  • Take the lead on implementing a fix and document the known issues.
  • Coordinate and lead implementation of OS updates, software upgrades or installs, security patches, clean/remove malware.
  • Lead refresh of hardware and software when employees have office moves.
  • Support audio/visual equipment as needed for conference or meeting setups
  • Mentor junior staff.
  • Lead large scale technology refresh projects or office moves.
  • Work with development teams to identify and report issues, test new releases, and provide customer training of business applications.
  • Conducts customer education sessions on a regular schedule to ensure our customer base is aware of, how to use, and the business applicability of current and new technology products and services.
  • Learn new and/or infrequently used technologies and train team members on the functions and support of these technologies.
  • Setup and support for offsite meetings and conferences
  • Write technical documents outlining methods for solving common issues.
  • Provide on-site field support for multiple offices and home setup for end-users.
  • Modify and/or enhance existing procedures.
  • Research and document solutions to newly identified problems and update written procedures accordingly.
  • Ensure all work products meets/exceeds our client’s standards.
  • Assist with adherence to technology policies and comply with all security controls.
  • Develop broad knowledge of the environment, applications, and technology used throughout our client.



Sr. Desktop Support Specialist Requirements:

  • Bachelors degree in Computer Science, Information Systems, or equivalent with at least three (3) years of related experience assisting end users in a help desk or desktop support environment.
  • Knowledge of internally developed applications and footprint of departments that use them.
  • Experience installing and troubleshooting patches, hardware, software, network, and printing issues on multiple types of devices.
  • Experience with Active Directory, MS Office suite, remote tools, and at least one (1) Operating System.
  • Excellent interpersonal and relationship-building skills.
  • Ability to adapt and learn new technologies.
  • Excellent organizational skills with emphasis on detail and follow up
  • Ability to translate technical activities in a manner appropriate for diverse audiences.
  • Excellent written and oral communication skills.
  • Ability to work in a fast paced environment.


Job Key Words:

  • Desktop Support, Help Desk, Tier II, Tier 2, Level 2, Senior, Hardware, Software, Network

Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team
  • Visa Sponsorship?  Yes, sponsorship is being considered
  • Corp-to-Corp? Yes, C2C candidates are being considered



How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Jill DeStefano at 571-612-4589


ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit To explore more job opportunities with ettain group, visit

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