Technical Support Analyst II

in Charlotte, NC

Job #:268366

Practice Area: Technology

Date Posted: 09/11/2018

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Job Title:  Technical Support Analyst

Location:  Charlotte, NC

Industry:  Healthcare

Terms:  3-6 month Contract to Hire

Requirements:  ·     

  • Two-year degree in IT, Business or closely related field is preferred, though experience can be substituted for education.
  • Minimum 1-3 years of experience as a Helpdesk Analyst
  • MinimumA+, Network+, or Security+ Certification



Technical Support Analyst Job Summary:

As Technical Support Analyst you will work to support the technology presence at the institution to recommend or perform complex or remedial actions to correct problems using remote diagnostic and remediation technology and tools, or at user locations.  You will provide consultative support to department managers and end users directly related to the general business operations, software systems, including technical assistance and training to system users

Technical Support Analyst Job Responsibilities:

  • Recommending or performing complex actions to correct problems using remote diagnostic, remediation technology and tools or at user locations to install, modify, or make repairs to computer hardware and/or software.


  • Supporting major computer system and laptop deployments, and similar projects.


  • Responding in a timely fashion to client inquiries and escalated issues concerning operation of client-owned assets


  • Providing updates, status and completion information to management regarding all assigned incidents, requests, and projects


  • Controlling coordination with affected end user departments



Technical Support Analyst Job Requirements:

  • Microsoft Applications troubleshooting and support experience, including Office 2007-2013 products
  • Awareness of Infrastructure technology, such as Active Directory, LANs, TCPIP, and VPN’s
  • Ability to troubleshoot network related issues (TCP/IP, DNS) from the desktop.
  • Experience in an enterprise print management operation with emphasis on printer setup and troubleshooting
  • Must have the ability to work effectively with end-users, gain their confidence, understand their technical and operational needs and translate them into viable technical solutions.
  • Willingness to work as a contributing member of the team including other systems personnel, the operations staff, and the account administrators.
  • Detail oriented with excellent oral and written communication skills
  • Excellent interpersonal skills needed to work with various levels of technical and managerial staff members
  • Self-motivated, constructive and positive attitude


Technical Support Analyst Key Words:

  • Helpdesk Analyst, A+, Network +, Security +, Active Directory, LANs, TCPIP, and VPN’s


Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible


How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Emily Neale at 704-945-9996


ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit To explore more job opportunities with ettain group, visit

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