Service Desk Engineer

in San Francisco, CA

Job #:268365

Practice Area: Not Yet Classified

Date Posted: 09/14/2018

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Job Title: Service Desk Engineer 
Location: San Francisco, CA
Industry: Networking Technology
Terms: Long-term contract with right to hire
Compensation: $35-$37/hr W2
Requirements: The hiring manager wants candidates who are very early in career and just starting out in IT with about 1-5 years of experience. 

For immediate attention please apply online and send a text message to Jake Cicero at 919-328-8662 with your full name, job title, and location.

Service Desk Engineer Job Summary

The client is looking to round out our San Francisco IT Service Desk with a motivated, customer-service focused IT Support Specialist. You are passionate about people, have a bias towards action, and are interested in learning IT fundamentals at a fast-paced technology company. Your mission will be to provide world-class IT customer service and support to employees.This is the front line of IT team and is a great place to kick start your career. 

Service Desk Engineer Job Responsibilities
  • Respond to service desk tickets and provide solutions for reported customer problems 
  • Triage and resolve support requests and escalate higher-level requests appropriately. 
  • Monitor internal ticketing system notifications for proactive response, and communication of any outages or system downtime. 
  • Assist with team projects, complete tasks and ensure they are completed on time and to specification. 
  • Troubleshooting and support for all end user issues: mobile, desktop, audio/video, peripherals, etc. Perform problem escalation as required. 
  • Work with procurement team on inventory management. 
  • Assist with cloud service provider account management. 
  • Create how-to guides and maintain documentation. 
Service Desk Engineer Job Requirements
  • 1 year Service Desk Experience, with strong experience in ticket workflow and queue management. 
  • Must have excellent customer service skills. 
  • Solid background in Mac and PC software and hardware troubleshooting 
  • Experience with Google Apps, MS Office for Mac and PCs, Zendesk a plus. 
  • Basic knowledge of audio/video troubleshooting and support. 
  • Ability to prioritize and address multiple tasks in a dynamic work environment. 
  • Excellent written and verbal communication skills (English). 
  • Ability to participate in a schedule that may include after hours and weekend support. 
  • Bachelor's degree in a technical discipline. 

Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team 
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible

How to Apply:

For immediate attention please apply online and send a text message to Jake Cicero at 919-328-8662 with your full name, job title, and location.

ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit www.ettaingroup.com. To explore more job opportunities with ettain group, visit www.ettaingroup.com/job-board.aspx


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