Quality Assurance Analyst - AZ

in Chandler, AZ

Job #:266302

Practice Area: Not Yet Classified

Date Posted: 06/11/2018

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Job Summary

We are currently looking for a Quality Assurance Analyst with experience Telephony Integration and Call Routing Key Value Pair experience to join our clients team in Chandler, AZ. The Quality Assurance Analyst will be responsible for handling the most complex quality assurance and test environment problems and issues while acting as a lead in the creation, preparation, and conduct of quality assurance reviews and the development and execution of test plans and test scripts. This is the perfect opportunity for a Quality Assurance Analyst who has 7+ years IT quality assurance and systems/application testing experience along with exposure to IVR technologies and knowledge of ACD inbound and Outbound call flow.

Job Responsibilities

  • Works with client to establish and maintain a consistent test methodology and to resolve questions during the testing process.
  • Analyzes, tests, and certifies application-specific software and performs ambiguity reviews of business requirements and functional specification documents.
  • Uses advanced knowledge of applications to provide technical assistance in identifying, evaluating, and resolving highly complex test problems.
  • Plans and directs quality assurance schedules and assignments, and monitors project status in comparison to cost/time projections.
  • Logs, tracks, and verifies resolution of software and specification defects and documents all phases of QA process.

Job Requirements

  • 3+ years of Aspect Unified IP/ALM Dialer as functional or UAT tester
  • 3+ years knowledge of working with ACD Inbound and Outbound Call Flow
  • 2+ years of HP ALM experience
  • 3+ years of Computer Telephony Integration (CTI) Call Routing Key Value Pair (KVP) data experience
  • 1+ years of Interactive Voice Response (IVR) experience with M3 Scripts
  • 3+ years of UNIX experience
  • Knowledge and understanding of technology testing: automation and data automation
  • Knowledge and understanding of automated regression and maintaining scripts in regression and understanding of Selenium software testing framework, and ability to develop stored procedures, views, and triggers
  • Knowledge and understanding of desktop and Windows server operating systems and understanding of technology server: side scripting
  • Knowledge and understanding of full suite of Contact Center technologies in a converged network environment with an emphasis on Genesys or other CTI and Call Routing platforms preferably in a large financial services environment

Job Key Words

QA , Quality Assurance Analyst, Regression Testing, Automation, Telephony, IVR, UAT Tester, Unix,

Job Location

  • Chandler, AZ

How to Apply

Apply online and follow up with a text message to Talaya Jones at 480-646-5819

ettain group

ettain group is the talent solutions company dedicated to the best match for people and employment opportunities in IT, healthcare IT and digital creative. Top employers and highly skilled talent throughout the U.S. select ettain group for an unparalleled recruitment experience. Our culture empowers teams to deliver with flexibility based on market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit ettaingroup.com. To explore job opportunities with ettain group, visit ettaingroup.com/job-board.aspx.


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