Production Support

in Jacksonville, FL

Job #:264890

Practice Area: Not Yet Classified

Date Posted: 04/14/2018

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Job Title:  Production Support

Location:  Jacksonville, FL

Industry:  Financial

Terms:  Contract

Production Support- Job Summary:

ettain group is seeking a Production Support specialist to join a team within one of the nation’s largest financial institutions. This is a part-time contract for 20 hours per week.  Shift is from 3:00pm to 7:00pmEST.

Production Support- Job Responsibilities:

  • Client-facing level one technology support role for a global user-base.
  • Role involves basic troubleshooting of Microsoft applications and proprietary system.
  • 1-3 years of technology/customer service experience required

Production Support- Job Requirements:

  • Experience in Microsoft Office application suite -- how to, in addition to troubleshooting.
  • Candidate should have excellent customer service skills.
  • Technologies may include, but not limited to: Windows 7/XP, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.
  • Experience in a technology call center environment.
  • Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Experience with technology ticketing systems.
  • Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service

Production Support- Key Words:

  • Production Support, Technology, Windows, XP, Mac OS, Microsoft Office, Cisco, VOIP, Telephony, Blackberry, Android, iOS

Frequently Asked Questions:

  • Benefits?  Yes, provided by ettain group
  • Remote Workers?  Not eligible, must work onsite with the team
  • Visa Sponsorship?  Not offered
  • Corp-to-Corp?  Not eligible

How to Apply:

For immediate attention please apply online.

ettain group is a talent solutions company dedicated to matching people with the most relevant employment opportunities in IT, healthcare IT and the digital creative space. Top employers and highly skilled talent throughout the U.S. select ettain group for a better recruitment experience. Our culture empowers teams with the flexibility to deliver a superior candidate experience and client experience using market intelligence. We recruit resources, own projects and manage programs to offer a wide range of IT development and talent solutions to our clients and candidates. To learn more about ettain group visit To explore more job opportunities with ettain group, visit

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