Sr. Manager of Digital Technology & Experience

in Matthews, NC

Job #:264760

Practice Area: Creative

Date Posted: 04/10/2018

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Are you a leader in the ecommerce and digital space? ettain group has an immediate opening for a senior ecommerce digital manager for a Fortune 500 retailer in south Charlotte, NC.


The Sr. Manager of Digital Technology & Experience reports to the Vice President of Information Services at the company and assists in the creation of the company’s digital and ecommerce strategy. Candidate leads product teams in the development and deployment of the mobile and ecommerce solutions required by the company. Candidate must have digital experience in leading teams in the development of mobile applications in the retail space. 

Major areas of accountability:

  • Defines, executes and evolves the company’s digital strategy that is customer centric and thereby results in greater digital sales.
  • Partner closely with key stakeholders from Merchandising, Operations, Marketing, Advertising, Marketing & Ops, and Information Services to define the product vision, roadmap, and supporting processes required.
  • Act as a primary stakeholder on most digital projects, including attending sprint demos, reviews, and demos.
  • Leads the digital product teams to ensure and protect the consistency of the customer experience across digital channels.
  • Stay abreast of digital retail advances (both technical and experiential) and look for ways to appropriately integrate these advances into the company experience.
  • Maintain expertise in web and native apps, from both technical and experiential perspective, and look for ways to appropriately integrate these advances into the customer experience.
  • Work with other business units to leverage existing company processes, systems and tools to augment the digital strategy and compliment in-store shopping where possible.
  • This role will also clearly articulate the status of digital projects and products to company executives through regular written updates and presentations.
  • Manager will work closely with project teams to ensure product development within scope, budget and timelines.


  • Experience with Agile software development.
  • 5+ years’ software development and product management experience in a digital business with demonstrated success delivering new products and experiences to market.
  • Exceptional presentation and communication abilities.
  • Skilled at managing internal and external cross-functional teams.
  • Experience leading a team comprised of both product management and technology associates.
  • Ability to identify metrics and key performance measures and use data to drive decisions which enhance the customer experience.
  • Experience in retail industry required, grocery or food preferred.
  • Strong understanding of user interface design.
  • Experience managing mobile software resources and understanding of the challenges in developing across multiple platforms.
  • Excellent strategic communication skills including the ability to build relationships and effectively communicate and influence across all management and organizational levels both internally and externally.

Education Requirements:

  • Bachelor’s degree or the equivalent in training and experience is required, preferably in an area related to Marketing or Computer Science with four years of full-time progressive employment in technology in a medium to large-scale enterprise. 

For immediate consideration, please apply online.



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